Conflict Resolution and Mediation Skills – Autumn Training Programme 2019

Event date(s): 08 October 2019 to 11 December 2019

Several people holding hands in unity | CRC NI

Two courses are available:

  • Conflict Resolution and Mediation Skills programmes
  • Good Relations - Single Identity programmes

They are accredited by the NI Open College Network at Level 1 – 1 Credit.

Conflict Resolution And Mediation Skills Programmes

This course is designed for Good Relations Officers, Project Officers, Community Relations Officers, Community Workers, Voluntary Workers and anyone who works with diverse groups.

Workshop Aims

The aims of the works are:

  • To introduce participants to the principles of Conflict Management and the use of Mediation as tool for resolving conflict.
  • Explain to participants that Mediation is a process, which helps people in dispute to have a difficult conversation with each other that enables them to work through their issues and hopefully reach an agreeable outcome.
  • To give participants an overview of the Learning Outcomes for the course and explain the Northern Ireland Open College Network Accreditation procedure.


At the end of the Workshop participants will be able to:

  • Identify different ways people deal with conflict
  • Be aware of the skills of a mediator
  • Have an understanding of how mediation works in practice
  • Help disputing parties create their own agreements
  • Understand the advantages and disadvantages of co-mediation.

Couse Dates

  • 8 October 2109
  • 5 November 2019
  • 3 December 2019

Good Relations - Single Identity Course

The programme is designed for anyone working in a Good Relations-Single Identity community to give participants the skills and knowledge of what is required to deliver and eventually initiate a good relations programme with another group.

Course Content

The workshop is delivered through an experiential learning process that will include tutor input, group activities and discussion. 

Participants will explore ways to develop group cohesion by looking at the difference between ice-breakers and trust exercises, how groups develop and ways to eventually evaluate different types of Good Relations Programmes.

The background to key developments in the Northern Ireland peace process will be explored to help participants prepare their eventual Good Relations programme.

Each participant will receive a copy of the tutors resource book ‘The Peace Builders Handbook’ 

Course Dates

  • 16 October 2019
  • 13 November 2019
  • 11 December 2019   

Course Location

The location for all courses is:

Holywell Trust Building
10- 14 Bishop Street
BT48 8PW.


Course Cost and Time

Cost: Free.

Time: 9.30am - 4.30pm.

How To Attend Courses

Contact Michael Doherty by email

Early booking is advisable as course fill up fast.